Privacy Policy

Your privacy and data security are our top priorities. Learn how we collect, use, and protect your information.

Last updated: December 22, 2025

Welcome to Eduvate AI. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our Q&A Chat, AI Career Counselling, Language Test, Worksheets, and Career Library services.

By using Eduvate AI, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

  • Name, email address, and contact details
  • Grade level, educational institution, and academic interests
  • Profile information including avatar/photo (if provided)
  • Account credentials and authentication data

Usage Information

  • Questions asked, answers received, and chat interactions
  • Career assessment responses and test results
  • Language proficiency test scores and performance data
  • Worksheet completions and learning progress
  • Device information, IP address, browser type, and usage patterns

How We Use Your Information

We use the information we collect for the following purposes:

  • Provide Services: To deliver personalized AI-powered tutoring, career guidance, and educational content
  • Improve Platform: To analyze usage patterns and enhance our AI models, features, and user experience
  • Personalization: To tailor recommendations, career paths, and learning materials to your needs
  • Communication: To send important updates, notifications, and educational content
  • Security: To protect against fraud, unauthorized access, and ensure platform safety
  • Compliance: To comply with legal obligations and enforce our terms of service

Data Security

We implement industry-standard security measures to protect your information:

Encryption

Data encrypted in transit and at rest using SSL/TLS protocols

Access Controls

Strict authentication and authorization for data access

Regular Audits

Periodic security assessments and vulnerability testing

Secure Storage

Data stored on secure cloud infrastructure with redundancy

Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in operating our platform (e.g., cloud hosting, analytics)
  • Educational Institutions: With your school or institution if you access Eduvate AI through an institutional account
  • Legal Requirements: When required by law, court order, or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets (users will be notified)
  • With Your Consent: When you explicitly authorize us to share your information

Your Rights and Choices

You have the following rights regarding your personal information:

Access & Portability

Request a copy of your personal data in a portable format

Correction

Update or correct inaccurate or incomplete information

Deletion

You can request account deletion from within the app

Opt-Out

Unsubscribe from marketing communications at any time

Data Restriction

Request limitation on how we process your data

To exercise these rights, please contact us at customersupport@letseduvate.com

Children's Privacy

Eduvate AI is designed to be safe for students of all ages. We comply with applicable children's privacy laws including COPPA (Children's Online Privacy Protection Act):

  • For users under 13, we require parental or guardian consent before collecting personal information
  • We collect only the minimum information necessary to provide our services
  • All content is moderated and age-appropriate for school environments
  • Parents/guardians can review, modify, or delete their child's information by contacting us

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for authentication and platform functionality
  • Analytics Cookies: Help us understand how users interact with our platform
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may affect platform functionality.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal, regulatory, or security purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Questions About Your Privacy?

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please don't hesitate to contact us.

Email: customersupport@letseduvate.com

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